Operations Administratorfrom £950/mo
Operations is where structured admin meets real-time coordination — orders, scheduling, supplier liaison, tracking, exceptions. When that workload outgrows…
Offshore staffing for facilities management companies
Facilities management is coordination at volume: reactive jobs logged, contractors scheduled, PPM tracked, customers updated, invoices raised — all day, every day. When that helpdesk and admin load outgrows your team, quality slips and SLAs are missed.
The model in your sector
Dedicated staff, built around your operation
A dedicated offshore coordinator or administrator keeps the FM engine running — logging, scheduling, chasing and updating in your CAFM system, on UK hours — so your operation scales without your core team drowning.
“We now have a team working UK hours and our costs are down 65%. Exceptional service from day one.”
What your offshore FM support can handle
- Reactive job logging and dispatch
- Contractor and engineer scheduling
- PPM (planned maintenance) admin
- Customer and tenant updates
- Quote and works-order processing
- Invoice and billing admin
- Compliance and certificate tracking
- CAFM system data entry and upkeep
Honest about experience
Sector experience where it exists. Excellence everywhere.
Where we can, we shortlist candidates with direct facilities or property experience — and where the perfect match isn't available, you get an experienced, highly capable administrator who learns your systems fast. Most clients find a strong generalist trained their way outperforms a sector hire trained someone else's: you're building exactly the team member your operation needs.
Customer Service Agentfrom £950/mo
Customer queries don't stop because your team is busy — and every slow reply costs goodwill, reviews and repeat business. A dedicated non-voice agent keeps…
Business Administratorfrom £950/mo
Admin is where growing businesses quietly bleed money: a UK administrator costs £31,651 a year fully loaded, and most of what they do — data entry, document…
Accounts Assistantfrom £1,150/mo
An accounts assistant is the engine room of a finance function — the processing, matching, and reconciling that keeps everything accurate underneath. It's…
Roles for your sector
The roles facilities management hire from us
Your job titles, mapped to the roles we provide. Most are skilled administrators we train to your process; finance roles bring genuine accounting experience.
| Your role | Our equivalent | From | What you get |
|---|---|---|---|
| Helpdesk Coordinator | Operations Administrator | from £950/mo | Job logging, dispatch and scheduling in your CAFM. |
| Customer Service Administrator | Customer Service Agent | from £950/mo | Tenant and client updates, non-voice. |
| PPM / Compliance Administrator | Office Administrator | from £950/mo | Planned maintenance and certificate tracking. |
| Accounts / Billing Clerk | Accounts Assistant | from £1,150/mo | Works-order billing and invoice admin. |
| Contracts Administrator | Business Administrator | from £950/mo | Contract and works admin, trained to your process. |
| Credit Controller | Credit Controller | from £1,150/mo | Chasing FM contract invoices. |
Sector questions
Facilities management FAQs
Can they work in our CAFM system?
Yes — systems like Joblogic, Elogbooks, Concept and similar are trained during onboarding inside your own environment. Prior experience is shortlisted where available.
Can they handle our helpdesk?
Yes — job logging, dispatch coordination and customer updates (non-voice, or voice where scoped) are core FM duties. For phone-based helpdesk, we scope a voice role with spoken-English screening.
Can they cover extended hours?
UK hours are standard; extended coverage is straightforward to arrange given the time difference — defined in your role scope.
See what the numbers look like for you
A 15-minute call scopes the role and gives you exact figures — no pressure, no hard sell.